CREATOR FAQs
LIVE AUCTION FAQ OUTLINE
1. Installing the Super Streaming Shopify App
2. Creating a Store Listing
3. Setting Up and Running a Live Auction
installing the shopify app FAQs
1. How do I find the Super Streaming Shopify App?
You can find the Super Streaming app in the Shopify App Store by searching “Super Streaming” in the search bar. It is listed as a sales channel, similar to other platforms like Facebook, Instagram, and TikTok.
2. How do I install the Super Streaming app?
Once you locate the app in the Shopify App Store:
• Click Install
• Log in to your Shopify account if prompted
• Accept the required permissions for customer and store data access
3. Do I need a Shopify account to use Super Streaming?
Yes, you must have a Shopify account to install and use the Super Streaming app. If you don’t have an account, Shopify will prompt you to create one during installation.
4. Why do I need to accept the Terms & Conditions?
As with any Shopify sales channel, Super Streaming requires access to customer and store information to function. Accepting the T&Cs allows Super Streaming to integrate seamlessly with your Shopify store and process transactions.
5. How do I accept the Terms & Conditions?
After installing the app, you will be taken to the Account Tab in the Super Streaming dashboard. There, you will see a prompt to approve the connection. Simply click Approve, and your account will be linked to Super Streaming.
6. How do I connect my Shopify account to Super Streaming?
Once you install the app and accept the Terms & Conditions:
• Navigate to the Account Tab in the Super Streaming app
• Click Approve to finalize the connection
• Your account will then be fully integrated, allowing you to add products and run live auctions
7. How do I verify that my Shopify account is successfully connected?
After approving the connection, return to the Account Tab in the Super Streaming app. You will see a confirmation message indicating that your account is successfully connected.
8. What happens if my Shopify account is not connecting properly?
If you encounter any connection issues:
• Ensure you are logged into the correct Shopify account
• Check your Shopify permissions to confirm access is granted to Super Streaming
• Try reinstalling the app and reconnecting
• Contact Super Streaming support if issues persist - support@superstreaming.gg
9. How does Super Streaming handle commissions on sales?
Your sales and commission deductions will be visible in your Shopify Financial Reports under the Super Streaming sales channel.
10. Where can I see my Super Streaming sales and commission fees?
Super Streaming charges a 20% commission on gross merchandise sales for items sold through the platform. This fee is automatically deducted from your Shopify account at the time of purchase.
11. Why do I need to install the Super Streaming Chrome Plugin?
The Chrome Plugin is required for desktop users to display and interact with Super Streaming products during live streams on YouTube and Twitch. Without it, items will not show up in video overlays for buyers.
12. How do I install the Chrome Plugin?
• Open the Super Streaming Shopify App
• Click Install Chrome Plugin from the Overview Tab
• Follow the instructions to install it from the Chrome Web Store
• Once installed, click the puzzle icon in your Chrome browser bar and Pin the Super Streaming plugin for easy access
13. Do I need the Chrome Plugin for mobile streaming?
No. For
mobile users, shopping works directly through the
Super Streaming mobile web app at:👉
https://mobile.superstreaming.gg14. How do I verify that the Chrome Plugin is installed correctly?
• Click the puzzle icon in your Chrome browser bar
• Ensure the Super Streaming icon appears and is pinned
• If the plugin does not appear, restart your browser or reinstall the plugin
15. Can I use the Chrome Plugin on other browsers like Safari or Edge?
No. Currently, the Chrome Plugin is only available for Google Chrome on desktop. Mobile users should access Super Streaming via the web app.
Next Steps: Creating a Store Listing
Now that you’ve installed the Shopify App and Chrome Plugin, you’re ready to set up your store stream and live auction! Head to the Store Listing section in the Super Streaming Shopify App to begin adding products and configuring settings.
Creating a Store Listing
1. How do I create a store listing in the Super Streaming Shopify app?
To create a store listing:
• Open the Super Streaming app in your Shopify store
• Navigate to the Shop List tab
• Click Create Store Listing
• Choose between Live Auction or Shop Stream
2. Can I import products from my Shopify store into Super Streaming?
Yes! You can easily import existing Shopify products by selecting items from your product list when creating a store listing
3. How do I add products from my Shopify store to my store listing?
• Click Select Items
• Browse your existing products in Shopify
• Choose the products you want to feature in your live auction or VOD listing
• Click Add to Store Listing
4. Can I reorder products in my store listing?
Yes, once products are added, you can drag and drop them to reorder how they appear in your listing by clicking and holding the three stacked bullets on the left and moving them in the order you want.
5. What if I want to sell an item that isn’t already in my Shopify store?
You can create a new product directly with your Shopify Account
• Click Create a New Product
• Enter a product name, description, and upload an image
• Set a starting price and inventory quantity
• Ensure the product is available only in the S2 Commerce: Super Streaming channel
6. Do I need to track inventory for live auction products?
Yes! You must enable inventory tracking in Shopify for each auction item. If inventory is not tracked, the auction will not work.
7. Can I create limited-edition or one-off products for an auction
Yes! If you are selling a one-of-a-kind item, simply create a new product, set the inventory to 1, and make it available only in S2 Commerce.
8. What is the difference between Live Auctions and Shop Streams
• Live Auction: Products with variable pricing based on user bidding will be auctioned during a live YouTube or Twitch stream.
• Shop Streams: Products with fixed pricing that will be attached to live video streams or video archives, allowing users to shop during playback.
9. How do I configure a Live Auction?
• Select Live Auction when creating a store listing
• Name your event (e.g., Hot Garbage Pokémon Card Sale)
• Set auction scheduling options (always on or scheduled)
• Adjust bid settings, including bid increments and popcorn bidding
10. Can I schedule my auctions to start at a specific time?
Yes! You can toggle Scheduled Auction on and set a date and time for when the auction will be active.
11. What are the different auction settings I can configure?
• Run Time: Set how long bidding is open for each item.
• Bid Increments: Decide how much each new bid increases by (e.g., $1, $5, etc.).
• Auction Extension (Popcorn Bidding): Automatically extends the auction if a bid is placed within the final seconds to prevent last-second sniping.
12. How does auction extension (popcorn bidding) work?
If a bid comes in within the final X seconds of an auction, the auction will extend by a set amount of time (e.g., 10 more seconds) as you configure in the setting before an auction starts.
13. How do I attach products to a Live Auction?
• Select products from your Shopify inventory or create a new product
• Set a starting price and an optional reserve price
• Ensure all auction products are assigned to S2 Commerce only
14. What is a reserve price?
A reserve price is the minimum amount a product must sell for. If bidding does not reach this amount, the item will not be sold.
15. How do I link a YouTube or Twitch video to my auction?
• When setting up an auction, you’ll be prompted to attach a video URL
• Copy and paste the YouTube or Twitch live stream link
• This ensures that the shopping overlay appears during your live stream
Final Steps: Before Launching Your Auction
Once your store listing is set up, you’re ready to go live! In the next section, we’ll cover:
• Testing your listing on desktop and mobile
• Running a live auction
• Managing bids and finalizing sales
SETTING UP AND RUNNING A LIVE AUCTION
1. How do I configure auction items?
• Choose your auction items from your Shopify store or create new ones in the Super Streaming app.
• Set the run time (e.g., 30 seconds per item).
• Define the starting price and optional reserve price (the minimum bid required to sell the item).
2. What is a reserve price?
A reserve price is the minimum bid required to sell an item. If bidding doesn’t meet this price, the item will not sell.
3. What is the auction extension (popcorn bidding) setting?
Popcorn bidding automatically extends the auction time if a bid is placed in the final seconds. For example, if a bid comes in with 10 seconds left, the auction will extend by an additional 20 seconds.
4. Can I preview my auction before going live?
Yes, you can preview your auction setup before you go live by referencing the preview tray and mobile preview features in the Store Listing.
You'll also want to conduct an additional test when you are live by opening up the Live URLs with your Chrome Extension installed on Desktop or going to the Live Mobile Web App URL.
As a best practice, content creators will have a countdown timer prior to their content goes live so they can conduct the necessary technical checks and balances before they address their live audience.
5. How do I adjust individual auction item settings?
You can override general auction settings (e.g., run time, bid increments) for specific items directly in the product settings within the app.
6. Does Super Streaming provide marketing tools for my auction?
Yes, Super Streaming creates and hosts a landing page destination for your auction with:
• A hero image
• Auction times
• Featured items with starting prices
• Instructions for viewers on how to bid
7. How should I promote my auction?
Share the Super Streaming landing page link across your social channels or owned media. Desktop users will be directed to download the Chrome plugin, while mobile users are deep-linked to the web app
8. How do I start my live auction?
• Start your stream on YouTube, Twitch, or both using a third-party tool like Streamlabs.
• Obtain the public YouTube or Twitch URL (not the live URL) and map it to your Super Streaming auction in the app.
9. How do I link my YouTube or Twitch stream to the auction?
• Copy the public URL from YouTube or Twitch.
• In the Super Streaming app, go to Add Channel Links and paste the URL.
• This ensures the shopping overlay appears for viewers during the live stream.
10. What does my audience see during the auction?
Your viewers will see a countdown timer and the auction item displayed under the live video. They can bid directly on the item in real-time.
11. How do I start an auction item?
Click Run on the item in your Super Streaming app. This starts the countdown timer for that item, which will be visible to viewers.
12. How do bids work during the auction?
When a bid is placed, it appears in the Super Streaming app with the bidder’s name and the current bid amount. If popcorn bidding is enabled, the auction timer extends automatically if bids are placed in the final seconds.
13. What happens when an item finishes auctioning?
• If the item sells, the Shopify app displays the winner’s name and bid amount.
• If no bids are placed, the item is marked as unsold and moves to the closed section in the app.
14. How do users pay for winning auction items?
Once an item is won, the user is directed to a Shopify paywall where they complete the purchase by entering their payment and shipping details.
15. What live auction details does the viewer see?
• The time left for each item
• The current bid amount
• The name of the highest bidder
16. What happens to items that don’t receive bids?
Unsold items are marked as Finished and won't have a winning bidder. You can re-list these items for future auctions.
17. How do I handle purchased items?
Once an item is purchased:
• It will appear as Purchased in your Super Streaming app.
• The order will be created automatically in Shopify.
• You are responsible for shipping and fulfillment, which works like any other Shopify order.
16. What about items that have a winning bidder but are not purchased?
Users who have a winning bid but have not purchased the item after the auction ends will receive a reminder email from the Super Streaming team right after the auction is over and 24 hours after the auction ends. If the user still does not purchase the item, you can re-list this item for future auction or e-commerce purposes.
18. How do I confirm auction sales in Shopify?
Purchased auction items will appear in your Shopify orders section, complete with the buyer’s information and payment details.
Supplemental reporting will be provided through the Super Streaming App that includes total GMV revenue generated from the S2Commerce:Super Streaming App. Total commissions paid, total orders and best selling items and video streams.
19. What tools do I need to manage the auction?
You’ll need the Super Streaming app open alongside your YouTube Studio or Streamlabs software to monitor and run the auction while managing the stream content.
20. Can I run auctions on multiple platforms simultaneously?
Yes, Super Streaming supports multicasting, so you can stream and run auctions on both YouTube and Twitch simultaneously.
.png)
